Front Office Manager
At Moody, we believe that people are the most important ingredient of any business.
It's the people who ultimately determine what can be achieved.
That's why creating a culture based on trust, respect, and hard work is our top priority.
We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible.
The Hampton Inn Philadelphia/Great Valley/Malvern, managed by Moody National Management LP is currently looking for a Front Office Manager to join our team.
All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match.
Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision).
The Front Office Manager leads all Front Office operations to achieve high levels of customer satisfaction by providing quality service, and comply with corporate/brand policies and procedures while meeting/exceeding financial goals.
Essential Functions:
oManage Front Office staff effectively:
schedule, train, coach, counsel, and conduct performance reviews; resolve problems; provide thorough communications, discipline and recommend terminations of employment as necessary.
oAs necessary conduct Front Desk activities; check guests in and out efficiently and courteously; respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution.
oPre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
oRespond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution.
oImplement Company/Brand programs to achieve service quality goals, while ensuring compliance with all specified policies and procedures; communicate with sales staff to define and implement sales strategies for improving occupancy levels and revenues.
oPrepare forecasts and reports as directed; implement and monitor results to budget projections; develop recommendations for minimizing expenses and maximizing revenue.
oMonitor and maintain the Front Office systems and equipment to ensure optimum performance; report issues as necessary.
oPrepare and submit travel agent commission reports, third party reports, brand frequent traveler program points and other reports requested by management.
oOrder supplies as needed to provide quality customer service.
oMay temporarily assume Assistant General Manager, or General Manager, responsibilities as required.
oMay oversee operations of hotel Gift Shop and hotel Business Center.
oOther duties as assigned by management.
Supervisory Responsibility:
oSupervises Front Desk Leads, Front Desk Clerks and Night AuditorsJob Specifications:
oSolid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel, including a good understanding of basic operations and functions of all other departments and emergency systems, policies and procedures.
oGood understanding of revenue management policies and practices and excellent proficiency in the property's revenue management computer program.
oGood management/supervisory skills.
oExcellent interpersonal and written/verbal communication skills.
oExcellent proficiency with Front Desk computer systems; intermediate proficiency with Word, Excel, and MS Outlook.
oExcellent command of the English language; second language proficiency desirable.
Excellent interpersonal, written/verbal communication and telephone etiquette skills.
oExcellent time management skills and ability to multi-task and prioritize workoExceptional problem solving skillsoAbility to maintain customer focusoExcellent organizationaland planning skillsoAbility to work well in a team environmentoAbility to follow corporate standards and proceduresEducation and
Experience:
oUndergraduate degree in business, hospitality, or related field or equivalent combination of education &experience.
o2
years of experience as Front Office Manager/Supervisor in an equivalent hotel.
Minimum training required per year as assigned by the companyoAny additional training required by managerWork Environment:
oThis job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
oWork days and work hours may vary depending on property needs.
oThis position works indoors.
Recommended Skills Coaching And Mentoring Communication Customer Satisfaction English Financial Planning Forecasting Estimated Salary: $20 to $28 per hour based on qualifications.
It's the people who ultimately determine what can be achieved.
That's why creating a culture based on trust, respect, and hard work is our top priority.
We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible.
The Hampton Inn Philadelphia/Great Valley/Malvern, managed by Moody National Management LP is currently looking for a Front Office Manager to join our team.
All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match.
Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision).
The Front Office Manager leads all Front Office operations to achieve high levels of customer satisfaction by providing quality service, and comply with corporate/brand policies and procedures while meeting/exceeding financial goals.
Essential Functions:
oManage Front Office staff effectively:
schedule, train, coach, counsel, and conduct performance reviews; resolve problems; provide thorough communications, discipline and recommend terminations of employment as necessary.
oAs necessary conduct Front Desk activities; check guests in and out efficiently and courteously; respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution.
oPre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
oRespond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution.
oImplement Company/Brand programs to achieve service quality goals, while ensuring compliance with all specified policies and procedures; communicate with sales staff to define and implement sales strategies for improving occupancy levels and revenues.
oPrepare forecasts and reports as directed; implement and monitor results to budget projections; develop recommendations for minimizing expenses and maximizing revenue.
oMonitor and maintain the Front Office systems and equipment to ensure optimum performance; report issues as necessary.
oPrepare and submit travel agent commission reports, third party reports, brand frequent traveler program points and other reports requested by management.
oOrder supplies as needed to provide quality customer service.
oMay temporarily assume Assistant General Manager, or General Manager, responsibilities as required.
oMay oversee operations of hotel Gift Shop and hotel Business Center.
oOther duties as assigned by management.
Supervisory Responsibility:
oSupervises Front Desk Leads, Front Desk Clerks and Night AuditorsJob Specifications:
oSolid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel, including a good understanding of basic operations and functions of all other departments and emergency systems, policies and procedures.
oGood understanding of revenue management policies and practices and excellent proficiency in the property's revenue management computer program.
oGood management/supervisory skills.
oExcellent interpersonal and written/verbal communication skills.
oExcellent proficiency with Front Desk computer systems; intermediate proficiency with Word, Excel, and MS Outlook.
oExcellent command of the English language; second language proficiency desirable.
Excellent interpersonal, written/verbal communication and telephone etiquette skills.
oExcellent time management skills and ability to multi-task and prioritize workoExceptional problem solving skillsoAbility to maintain customer focusoExcellent organizationaland planning skillsoAbility to work well in a team environmentoAbility to follow corporate standards and proceduresEducation and
Experience:
oUndergraduate degree in business, hospitality, or related field or equivalent combination of education &experience.
o2
years of experience as Front Office Manager/Supervisor in an equivalent hotel.
Minimum training required per year as assigned by the companyoAny additional training required by managerWork Environment:
oThis job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
oWork days and work hours may vary depending on property needs.
oThis position works indoors.
Recommended Skills Coaching And Mentoring Communication Customer Satisfaction English Financial Planning Forecasting Estimated Salary: $20 to $28 per hour based on qualifications.
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