Guest Service Agent
Malvern, PA Malvern, PA Part-time Full-time Part-time Full-time $15 - $17 an hour $15 - $17 an hour 3 days ago 3 days ago 3 days ago
Job Description:
Guest Services Agent POSITION SUMMARY The Guest Services Representative represents the hotel to the guest throughout all stages of the guest's stay.
This position is responsible for performing the activities of the front desk including reservations, guest services, and telephone calls professionally, efficiently, and courteously.
ESSENTIAL DUTIES AND RESPONSIBILITIES Essential Duties:
Responds promptly and follows through on guest complaints in effective and friendly manner.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Uses suggestive selling techniques to upsell hotel rooms according to hotel standard procedures.
Job Duties and
Responsibilities:
Projects a professional image of the hotel.
Notifies supervisor of incidents that may affect normal business operations or guest service.
Performs well on all company shopping and telemonitoring programs.
Knowledgeable of all front office functions, processes and procedures, hotel and surroundings.
Follows all guidelines in regards to guest service, including, but not limited check in, reservations, check out, special requests, pre-registration.
Adheres to guestroom key control procedures.
Adheres to hotel credit policies and procedures, including credit card authorization, direct bill accounts, check cashing, cash-payment guests, telephone deposits, etc.
Coordinates room status with the housekeeping department such as late checkouts, extended stays early check-ins, special requests, etc.
Adheres to hotel mail, package and message handling procedures.
Uses proper telephone etiquette when answering all telephones and understands and uses voice mail procedures accurately.
Posts outlet charges promptly and accurately and balances end-of-shift work and cash drawer.
Attends department meetings.
Knows all safety and emergency procedures.
Is aware of accident prevention policies.
ADDITIONAL DUTIES AND RESPONSIBILITIES Maintains punctual, regular and predictable attendance.
Works collaboratively in a team environment with a spirit of cooperation.
Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with guests and coworkers and including the ability to communicate effectively and remain calm and courteous under pressure.
Respectfully takes direction from supervisor.
Complies with all safety policies, practices and procedures and reports all unsafe activities to supervisor.
Participates in proactive team efforts to achieve hotel and company goals.
Provides leadership to others through example and sharing of knowledge and skills.
Performs other duties as assigned.
Job Types:
Full-time, Part-time Pay:
$15.
00 - $17.
00 per hour Schedule:
8 hour shift Work setting:
In-person Education:
High school or equivalent (Preferred)
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
In person POSITION SUMMARY Responds promptly and follows through on guest complaints in effective and friendly manner.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Uses suggestive selling techniques to upsell hotel rooms according to hotel standard procedures.
Projects a professional image of the hotel.
Notifies supervisor of incidents that may affect normal business operations or guest service.
Performs well on all company shopping and telemonitoring programs.
Knowledgeable of all front office functions, processes and procedures, hotel and surroundings.
Follows all guidelines in regards to guest service, including, but not limited check in, reservations, check out, special requests, pre-registration.
Adheres to guestroom key control procedures.
Adheres to hotel credit policies and procedures, including credit card authorization, direct bill accounts, check cashing, cash-payment guests, telephone deposits, etc.
Coordinates room status with the housekeeping department such as late checkouts, extended stays early check-ins, special requests, etc.
Adheres to hotel mail, package and message handling procedures.
Uses proper telephone etiquette when answering all telephones and understands and uses voice mail procedures accurately.
Posts outlet charges promptly and accurately and balances end-of-shift work and cash drawer.
Attends department meetings.
Knows all safety and emergency procedures.
Is aware of accident prevention policies.
Maintains punctual, regular and predictable attendance.
Works collaboratively in a team environment with a spirit of cooperation.
Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with guests and coworkers and including the ability to communicate effectively and remain calm and courteous under pressure.
Respectfully takes direction from supervisor.
Complies with all safety policies, practices and procedures and reports all unsafe activities to supervisor.
Participates in proactive team efforts to achieve hotel and company goals.
Provides leadership to others through example and sharing of knowledge and skills.
Performs other duties as assigned.
8 hour shift In-person High school or equivalent (Preferred) Hotel
Experience:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description:
Guest Services Agent POSITION SUMMARY The Guest Services Representative represents the hotel to the guest throughout all stages of the guest's stay.
This position is responsible for performing the activities of the front desk including reservations, guest services, and telephone calls professionally, efficiently, and courteously.
ESSENTIAL DUTIES AND RESPONSIBILITIES Essential Duties:
Responds promptly and follows through on guest complaints in effective and friendly manner.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Uses suggestive selling techniques to upsell hotel rooms according to hotel standard procedures.
Job Duties and
Responsibilities:
Projects a professional image of the hotel.
Notifies supervisor of incidents that may affect normal business operations or guest service.
Performs well on all company shopping and telemonitoring programs.
Knowledgeable of all front office functions, processes and procedures, hotel and surroundings.
Follows all guidelines in regards to guest service, including, but not limited check in, reservations, check out, special requests, pre-registration.
Adheres to guestroom key control procedures.
Adheres to hotel credit policies and procedures, including credit card authorization, direct bill accounts, check cashing, cash-payment guests, telephone deposits, etc.
Coordinates room status with the housekeeping department such as late checkouts, extended stays early check-ins, special requests, etc.
Adheres to hotel mail, package and message handling procedures.
Uses proper telephone etiquette when answering all telephones and understands and uses voice mail procedures accurately.
Posts outlet charges promptly and accurately and balances end-of-shift work and cash drawer.
Attends department meetings.
Knows all safety and emergency procedures.
Is aware of accident prevention policies.
ADDITIONAL DUTIES AND RESPONSIBILITIES Maintains punctual, regular and predictable attendance.
Works collaboratively in a team environment with a spirit of cooperation.
Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with guests and coworkers and including the ability to communicate effectively and remain calm and courteous under pressure.
Respectfully takes direction from supervisor.
Complies with all safety policies, practices and procedures and reports all unsafe activities to supervisor.
Participates in proactive team efforts to achieve hotel and company goals.
Provides leadership to others through example and sharing of knowledge and skills.
Performs other duties as assigned.
Job Types:
Full-time, Part-time Pay:
$15.
00 - $17.
00 per hour Schedule:
8 hour shift Work setting:
In-person Education:
High school or equivalent (Preferred)
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
In person POSITION SUMMARY Responds promptly and follows through on guest complaints in effective and friendly manner.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Uses suggestive selling techniques to upsell hotel rooms according to hotel standard procedures.
Projects a professional image of the hotel.
Notifies supervisor of incidents that may affect normal business operations or guest service.
Performs well on all company shopping and telemonitoring programs.
Knowledgeable of all front office functions, processes and procedures, hotel and surroundings.
Follows all guidelines in regards to guest service, including, but not limited check in, reservations, check out, special requests, pre-registration.
Adheres to guestroom key control procedures.
Adheres to hotel credit policies and procedures, including credit card authorization, direct bill accounts, check cashing, cash-payment guests, telephone deposits, etc.
Coordinates room status with the housekeeping department such as late checkouts, extended stays early check-ins, special requests, etc.
Adheres to hotel mail, package and message handling procedures.
Uses proper telephone etiquette when answering all telephones and understands and uses voice mail procedures accurately.
Posts outlet charges promptly and accurately and balances end-of-shift work and cash drawer.
Attends department meetings.
Knows all safety and emergency procedures.
Is aware of accident prevention policies.
Maintains punctual, regular and predictable attendance.
Works collaboratively in a team environment with a spirit of cooperation.
Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with guests and coworkers and including the ability to communicate effectively and remain calm and courteous under pressure.
Respectfully takes direction from supervisor.
Complies with all safety policies, practices and procedures and reports all unsafe activities to supervisor.
Participates in proactive team efforts to achieve hotel and company goals.
Provides leadership to others through example and sharing of knowledge and skills.
Performs other duties as assigned.
8 hour shift In-person High school or equivalent (Preferred) Hotel
Experience:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
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