Contact Center Data Analyst
OverviewThis is a hybrid role - 3 days remote and 2 days in the Malvern, PA office.
CubeSmart seeks a Contact Center Data Analyst to join the Business Intelligence department at its Malvern, PA headquarters.
Reporting to the Director of Analytics and Business Insights, the Contact Center Data Analyst will utilize call and customer data to drive strategic recommendations for the sales center, operations, and marketing teams at CubeSmart.
Who we are:
At CubeSmart, we're intentional about culture.
You can experience it everywhere from our mission statement of genuine care to our It's What's Inside That Counts tagline to calling each other teammates rather than employees.
This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry.
CubeSmart's award-winning team is made up of people who genuinely care.
Teammates care about our customers and the life events and/or business needs they are facing.
Teammates are passionate, responsible and understanding.
The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example.
If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you! Responsibilities Timely and accurate analysis and reporting on performance trends and opportunities related to overall Sales Center results and teammate activities Conduct monthly reviews of results and manage an action plan to address areas of concern Design, develop, and automate reporting to support the Sales Center in the development of processes and metrics in pursuit of company initiatives Analysis of staffing, payroll and other operational results as needed Create and improve existing operational reports, presentations, and databases to better meet the organizational needs Provide analytical support to develop and update annual Sales Center strategic business plans Perform ad hoc analysis for Operational leadership Qualifications Bachelor's degree, preferably with a concentration in Statistics, Mathematics, Economics, Finance, Business, or another similar field Two or more years' experience performing operational analysis, preferably for a Call Center in a retail or real estate environment Strong written and verbal communication skills Proficiency in data analysis with ability to manipulate large datasets and to distill them into thoughtful conclusions Proficiency with Excel, including the extensive use of advanced formulas, and formatting/charting features Experience with SQL, or analytical tools such as R, Python, etc.
a plus #LI-MT1 Recommended Skills Analytical Automation Call Centers Communication Data Analysis Databases Estimated Salary: $20 to $28 per hour based on qualifications.
CubeSmart seeks a Contact Center Data Analyst to join the Business Intelligence department at its Malvern, PA headquarters.
Reporting to the Director of Analytics and Business Insights, the Contact Center Data Analyst will utilize call and customer data to drive strategic recommendations for the sales center, operations, and marketing teams at CubeSmart.
Who we are:
At CubeSmart, we're intentional about culture.
You can experience it everywhere from our mission statement of genuine care to our It's What's Inside That Counts tagline to calling each other teammates rather than employees.
This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry.
CubeSmart's award-winning team is made up of people who genuinely care.
Teammates care about our customers and the life events and/or business needs they are facing.
Teammates are passionate, responsible and understanding.
The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example.
If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you! Responsibilities Timely and accurate analysis and reporting on performance trends and opportunities related to overall Sales Center results and teammate activities Conduct monthly reviews of results and manage an action plan to address areas of concern Design, develop, and automate reporting to support the Sales Center in the development of processes and metrics in pursuit of company initiatives Analysis of staffing, payroll and other operational results as needed Create and improve existing operational reports, presentations, and databases to better meet the organizational needs Provide analytical support to develop and update annual Sales Center strategic business plans Perform ad hoc analysis for Operational leadership Qualifications Bachelor's degree, preferably with a concentration in Statistics, Mathematics, Economics, Finance, Business, or another similar field Two or more years' experience performing operational analysis, preferably for a Call Center in a retail or real estate environment Strong written and verbal communication skills Proficiency in data analysis with ability to manipulate large datasets and to distill them into thoughtful conclusions Proficiency with Excel, including the extensive use of advanced formulas, and formatting/charting features Experience with SQL, or analytical tools such as R, Python, etc.
a plus #LI-MT1 Recommended Skills Analytical Automation Call Centers Communication Data Analysis Databases Estimated Salary: $20 to $28 per hour based on qualifications.
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