Ring Community Support Operations Manager
As an Operations Manager, you will have the opportunity to lead a community support team that provides exceptional service to Ring neighbors.
You will be responsible for leading, developing, and engaging a team of exceptional talent that makes innovation possible; one of your main focuses will be motivating, mentoring, and coaching your team to become the best leaders they can be.
You will also be responsible for interpreting and communicating performance trends, identifying causes behind the patterns, initiate operational improvements, and contributing to the development of enhancement efforts.
As an Operations Manager you will have 4 community support supervisors reporting directly to you.
To achieve this, Operations Managers are creative problem solvers who are able to dream in immense scale, interpret data, and deliver meaningful results that keenly drive productivity and efficiencies.
Responsibilities:
Champion world-class technical community support teams across multiple call center locations Evaluate metrics to proactively identify opportunities for enhancements on your teams and foster an environment of continuous growth Oversee coaching, development, and training in order to inspire an ever-evolving team of community support professionals to achieve all defined metrics Cultivate meaningful relationships with all levels of leadership and stakeholders in order to continue maximizing awareness, collaborating, producing revenue growth, and promoting enthusiasm for reducing crime in neighborhoods Identify existing and potential challenges that impact the call centers, provide alternative solutions to mitigate risk, and share feedback with other business leaders Empower and mentor your team to build and support a dynamic coaching and development culture.
Estimated Salary: $20 to $28 per hour based on qualifications.
You will be responsible for leading, developing, and engaging a team of exceptional talent that makes innovation possible; one of your main focuses will be motivating, mentoring, and coaching your team to become the best leaders they can be.
You will also be responsible for interpreting and communicating performance trends, identifying causes behind the patterns, initiate operational improvements, and contributing to the development of enhancement efforts.
As an Operations Manager you will have 4 community support supervisors reporting directly to you.
To achieve this, Operations Managers are creative problem solvers who are able to dream in immense scale, interpret data, and deliver meaningful results that keenly drive productivity and efficiencies.
Responsibilities:
Champion world-class technical community support teams across multiple call center locations Evaluate metrics to proactively identify opportunities for enhancements on your teams and foster an environment of continuous growth Oversee coaching, development, and training in order to inspire an ever-evolving team of community support professionals to achieve all defined metrics Cultivate meaningful relationships with all levels of leadership and stakeholders in order to continue maximizing awareness, collaborating, producing revenue growth, and promoting enthusiasm for reducing crime in neighborhoods Identify existing and potential challenges that impact the call centers, provide alternative solutions to mitigate risk, and share feedback with other business leaders Empower and mentor your team to build and support a dynamic coaching and development culture.
Estimated Salary: $20 to $28 per hour based on qualifications.
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